In “Customer Service Basics 2” we explore the core competencies of customer service to help the insurance professional understand and meet the needs of their consumers. Customer service has evolved throughout history and thus, this course explores questions of ongoing interest and importance. Discussed topics include relationships with consumers, building communication skills to communicate effectively, analyzing consumer behaviors and how to critically evaluate characteristics of good customer service.
Course Text & Study Guide
- Bias, Law, Ethics Credits Included
- 50 Question Exam With Unlimited Re-Takes
- No Exam Proctor Needed