NY-PC, BR Course Bundle

Best Solution For NY Dual License Holders (Life/Health, PC) or PC/BR License Holders

$130 Includes;
Customer Service Basics 2 & Free PC Supplement Course
15 Credits For (BR, C3, LB, C1, LSB, LA, PC, TLA, ADJP)
Bias, Law, Ethics, Flood Credit Included
Course Texts & Study Guides
2-50 Question Multi-Choice Exams With Unlimited Retakes
No Exam Monitor Needed
Credit Reported To NY DFS Same Day

Course Descriptions

Customer Service Basics 2

In “Customer Service Basics 2” we explore the core competencies of customer service to help the insurance professional understand and meet the needs of their consumers. Customer service has evolved throughout history and thus, this course explores questions of ongoing interest and importance. Discussed topics include relationships with consumers, building communication skills to communicate effectively, analyzing consumer behaviors and how to critically evaluate characteristics of good customer service. 

PC Supplement

This course satisfies the NYS DFS mandatory credit category requirement for PC and BR license types. Topics discussed include; Review of NY Insurance Law 2102, Insurance Ethics, Cultural Competency for Insurance and Flood Insurance.